This website is operated by Kula Community. Throughout the site, the terms “we”, “us”, "Kula" and “our” refer to Kula Community.

Dispatch Policy

Each product is hand dyed and hand knit and is made to order (we don’t have any inventory maintained with us) so the dispatch time will be 60 days from the date you place an order with us. If done sooner, you will be informed and the tracking number will be shared.

Domestic Shipping Policy

We provide shipping within India and to multiple locations outside India. We have tie-ups with leading logistics provider to handle your order in the best possible way and to ensure a safe and fast delivery to you. Orders typically reach our domestic customers with 3-4 days of order dispatch across India. Shipping charges are calculated at checkout and are based on your delivery location.

International Shipping Policy

Our international shipping policy ensures seamless service worldwide, offering various shipping methods and destinations, with shipping costs calculated based on factors such as destination, method, weight, and dimensions. Customers are responsible for customs duties and taxes, and shipping times may vary due to factors like customs clearance and local postal services. Order tracking is provided, and shipping time typically takes 10-12 business days. Shipping charges are calculated at checkout and are based on your delivery location.

Customs and Import Duties Information on International Shipments

Your order may be subject to import duties that are levied once the package reaches the destination country. An additional charge towards import, customs and taxes may be levied by the custom authorities, and the same shall be borne by you. Please note that Kula has no control over these charges and cannot predict what they may be in actuals. Customs policies vary widely from country to country, and we recommend contacting the local customs office or their website for further information. Additionally, when ordering from www.reimaginingkula.com website you must comply with all laws and regulations.

Failed Delivery / Returned to Sender

Our international shipping policy ensures seamless service worldwide, offering various shipping methods and destinations, with shipping costs calculated based on factors such as destination, method, weight, and dimensions. Customers are responsible for customs duties and taxes, and shipping times may vary due to factors like customs clearance and local postal services. Order tracking is provided, and shipping time typically takes 10-12 business days. Shipping charges are calculated at checkout and are based on your delivery location.